Shipping & Returns
Shipping rates vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Selected shipping method
ShopBathEnvy is not responsible for any required custom fees for any reason. All shipping fees we require will be clearly shown alongside the products and estimated transit time upon checkout.
Should any refunds or store credits be issued for any reason, shipping cost will not be included.
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends and major USA holidays.
PLEASE NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- Post office closure or emergent circumstances
Please note that this time frame is an estimate and not a guarantee although we do our best tp ahdere to the projected estimates.
Any inquiries regarding the exact location of your package should be made directly to the carrier . Our customer service agents only have as much information as can be seen by you through your tracking number.
Return & Exchange Policy
All orders placed are final sale this is due to the intimate nature of our products. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled.
Should you have any issues with your order, missing products from your order or incorrect product, please contact customer service via email.
Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.